OSAsense Support

Support services for OSAsense customers

Telephone support

Our helpdesk is available for OSAsense customers during business hours (mo - fri between 9:00 - 17:00). Our general support staff is availble to assist regarding any questions related to the OSAsense device or software. Our medical professionals are available to provide advise regarding any questions related to OSAsense outcomes, scores or reports. Please find the helpdesk phone details at the bottom of this page.

E-mail support

Our helpdesk will respond to OSAsense customer E-mails with 8 working hours, usually the same day. Our general support staff is availble to assist regarding any questions related to the OSAsense device or software. Our medical professionals are available to provide advise regarding any questions related to OSAsense outcomes, scores or reports. Please find the helpdesk e-mail details at the bottom of this page.

Teamviewer remote assistance

Our support staff may use Teamviewer to provide remote assistance to address hard- or software related questions, perform firmware updates, or assess network or connectivity issues. Customers can download the Teamviewer Quicksupport software from the link below. Remote assistance sessions are used as-needed and/or by appointment.

On premises support

In exceptional cases OSAsense offers on-premises support to tackle any problems that cannot be resolved by any of the available remote support mechanisms. On premises support may (depending on the geographic location) be performed by an authorized OSAsense distributor/reseller/support agent.

Contact

DiagnOSAS B.V.
Hibbertsstraat 3b
7481 JC, Haaksbergen
the Netherlands
+31 53 478 75 29

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